Watch 4 steps are not showing on phone samaung health

[Amberw122]

Hi,

I have set up my new Samsung Watch4 and the steps are not currently showing on my phone Samsung health app. The watch is connected, logged in to the same Samsung account and stress/heart rate/calories etc are all syncing, just not the steps.

Has anyone else seen this issue and can offer some advice please?

[KholaI]

Hey @Amberw122 

We've got a troubleshooting guide we'd like you to go through: https://www.samsung.com/us/support/troubleshooting/TSG01003270/