Watch 4 pairing issue with Chinese S20+

[OliverCheng]

Hi everyone in the community.

I purchased a galaxy watch classic in the UK but it won't pair with my Chinese S20+. It says "This watch isn't supported on this phone."  Experts in Samsung store told me that this issue should not happen cuz Samsung told them that the version of phones will not affect the connection.

I noticed that some Chinese YouTubers said this situation actually and only happens on Chinese phones. Does anyone have the same problem? Is there any way to solve this? It's a really confusing problem...

[AntS]

Hi @OliverCheng,

Looks like you're experiencing a very similar thing as folks in this thread: https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-this-watch-isn-t-supported-on-this-phon... 

(I'll close off your thread to keep the conversation to that other thread.)