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Original topic:

Watch 4 burning my skin

(Topic created on: 24-08-2022 11:33 AM)
Yassir90
Explorer
Options
Wearables

Hi,

It has been more than a week with my new watch 4 and I'm feeling a burn when I wear it, the watch is leaving a light mark on my skin and I'm feeling uncomfortable when I wear it, I had watch active 2 before and I did not have this problem, it seems the new sensor on watch 4 is hurting my skin!

I got this watch to improve my health not to destroy it.

Please, could anyone help with this?

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6 REPLIES 6
AshP_
Moderator
Moderator
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Wearables

Hi @Yassir90, there's guidance on skin irritation on Page 20 of the user manual, you can view this here.

If you find you're still experiencing this issue after following the guidance, please reach out to @Sam_UK and one of the moderators will be able to assist you further.

Obsydian
Troubleshooter
Options
Wearables
Never had an issue with an Samsung watch and I have owned every series, only the GW4 regularly irritates my skin, I regularly clean it and wear sung enough to get the HR readings.
Regards, Obsydian

DAILY DEVICES
ZFold4 [Mobile], Pro5 [Watch], S8 Ultra [Tablet], Book2 i5 [Laptop], Buds Pro2 [Buds] M70A 32/43" [Monitor], Smart Tags+, iPad Mini 5 and iPad Pro 12.9 GEN2 [Tablets], Dell Inspiron G5 Laptop

HOUSEHOLD DEVICES
ZFlip3 [Mobile], Watch5 [Watch], S7+ and S6 Lite [Tablet], QN95A [TV], Q900A [Soundbar], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vaccum), Samsung Level [Speaker], Buds Pro [Buds], iPhone 12, iPad Air 2, Air tags
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Yassir90
Explorer
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Wearables

I'm having an awful experience with this watch, I cannot wear it all the time like my previous active 2 watch, really disappointed! 

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DragonWolf5589
Pathfinder
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Wearables
Same issues! I tried to get help on this but Samsung removed my post..

Never had issues with activ 3 or anthring else. But this after day and night my skin is like sunburnt circle.
_________________________________________________________________
Main device: Galaxy 1TB S22 ultra
Other Devices: Galaxy watch 4
Old devices I miss: s20+
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AsadM
Moderator
Moderator
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Wearables

Hi @DragonWolf5589If you are based in the UK/Ireland, please send a PM to @Sam_UK with further details, and one of the mods will be able to get this looked into for you.

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willjoe
Journeyman
Options
Wearables

Smartwatches and activity trackers have long been associated with skin irritation and, in many cases, this problem is caused by sensitive skin, allergies to nickel or other irritants, sweat accumulation, poor hygiene, or tight bands.

 

Regards,

Will

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