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Original topic:

Volume issue with galaxy buds

(Topic created on: 14-08-2020 12:19 PM)
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Rubberducks
First Poster
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Hello,

 

I have had my galaxy buds for 2ish years, I keep them in very good condition. Just recently the right one has become quieter than the left, you can still hear noise out of it but just barely. 

I have tried unpairing and re-pairing multiple times and nothing has worked. If you have any suggestions on how to fix this let me know. 

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2 REPLIES 2
CarloL
Hotshot
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Hey @Rubberducks! Here are some steps for you to try: 

Is anything blocking one of the Galaxy Buds? Try cleaning them to remove any obstruction with a soft toothbrush or a piece of cotton. Please also clean the buds receivers, specifically through the following method: remove the ear tip from the earbud carefully, don't use force to remove the ear tip > Clean the sensor, mesh and ear tip with a clean, soft cloth > Clean the receiver with a cotton swab and dry brush to remove any foreign materials > Reattach the ear tip onto the earbud when you've finished cleaning. Next, make sure that the Galaxy Buds are fully up to date by heading to the Galaxy Wearable app > About earbuds > Update earbuds software > Download and install. Also, turn your Bluetooth off and on, on your phone; wait about 20 seconds and then turn it back on. Finally, a setting to check would be the Sound Balance. This can be found under Settings > Accessibility > Hearing Enhancements > Left/Right Sound Balance. Make sure you also have Media Volume Sync switched on under: Settings > Connections > Bluetooth > 3 Dots (top right) > Advanced. 

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MrCjB
Journeyman
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Hi @CarloL,
I have had the same issue with my buds.
I got them free with my Note 10+ on release date, for about the first hour they worked fine and I was happy, then all of a sudden I could hear everything, even when someone was talking normally.
Due to this I have not used them, but every now and again I do try with the same issue.
I have tried everything you advise but I am afraid they are still the same and it is very annoying.
I have now pre-ordered the Note 20 Ulta and the Buds live, but would like to sort the original Buds so I can sell them or gift to someone.
do you have any other suggestions??
thank you.
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