14-08-2020 03:23 AM in
I have had my galaxy buds for 2ish years, I keep them in very good condition. Just recently the right one has become quieter than the left, you can still hear noise out of it but just barely.
I have tried unpairing and re-pairing multiple times and nothing has worked. If you have any suggestions on how to fix this let me know.
14-08-2020 10:39 AM - last edited 14-08-2020 10:40 AM
Hey @Rubberducks! Here are some steps for you to try:
Is anything blocking one of the Galaxy Buds? Try cleaning them to remove any obstruction with a soft toothbrush or a piece of cotton. Please also clean the buds receivers, specifically through the following method: remove the ear tip from the earbud carefully, don't use force to remove the ear tip > Clean the sensor, mesh and ear tip with a clean, soft cloth > Clean the receiver with a cotton swab and dry brush to remove any foreign materials > Reattach the ear tip onto the earbud when you've finished cleaning. Next, make sure that the Galaxy Buds are fully up to date by heading to the Galaxy Wearable app > About earbuds > Update earbuds software > Download and install. Also, turn your Bluetooth off and on, on your phone; wait about 20 seconds and then turn it back on. Finally, a setting to check would be the Sound Balance. This can be found under Settings > Accessibility > Hearing Enhancements > Left/Right Sound Balance. Make sure you also have Media Volume Sync switched on under: Settings > Connections > Bluetooth > 3 Dots (top right) > Advanced.
14-08-2020 12:19 PM in