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Vitality voucher invalid after cancellation

(Topic created on: 14-06-2024 10:58 AM)
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Members_jbkb3vO
First Poster
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I have twice tried ordering a samsung watch using a vitality heath discount code. The first time the order was accepted but the delivery friver did not turn up so the product was returned. The second time was accepted, but then cancelled due t0 a security check (I'm guessing as the delivery address was no longer the address on the credit card) that was the only change from the previous order.

Now Samsung say my Vitality voucher code is invalid as it was on the previous orders?

So through no fault of mine I have lost this discount voucher, Vitality and Samsung has a disgruntled customer, and Samsung have lost a sale.

Then I cannot get a sensible answer from live chat as to why, and cannot find a way to email a complaint.

 

AAAAGGGGHHHHH

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keith30
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Once you you've used the discount code even throu the order was cancelled, you lose the voucher.
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