Unable to Connect

[Kingfisher344]

Hi all,

I am unable to connect my buds live to my phone. The app downloaded the extra piece of software to my phone. Bluetooth is working fine and connected to my Gear Fit2. 

My phone is an A10 on Android 10.

Any assistance would be appreciated. Thanks in advance. 

[TessM]

Hey @Kingfisher344 ,

happy to help you with this. Can I ask if you have been able to connect these to the phone using the app before? When and where did you get them?

[Kingfisher344]

I have not been able to connect at all.
Allegedly, I have "reconditioned" ones. This is the reason for my quandary.