I share your pain.
I had a very similar conversation (via Chat) with them on Monday.
I found it interesting that at no point did they ask which phone I was using. It was only when I stated that I had a Pixel phone and asked if that was an issue that they admitted it was.
Please make sure you have left a product review on the Samsung website and wherever you bought it!
I was looking forward to these functions becoming available, but unfortunately on my W3 they are almost useless. The blood pressure readings are nearly always the same (very high) - granted this might be a calibration problem with the cuff reader that I used, but it is so difficult to get any sort of reading as the watch keeps giving me the "keep still" instruction, even though I am as still as anyone not actually dead could be.
The ECG function is useless. The reading is so sensitive to the amount of finger pressure applied to the upper button (as instructed) that I cannot get any reliable plot. And again - the slightest movement causes an error message.
If this is supposed to compete with the Apple watch, it has no chance at all.
Do not get me started on the dropped heart rate monitoring, either.
I think I need to return this, sadly.
Ooops....that'll teach me to post in haste. Thanks for pointing it out.
If I recall correctly the WA2 uses the same sensor hardware and firmware/algorithms as the W3, does it not?
So performance on HR/BP/ECG should be pretty much the same across the 2 devices?
I have checked my W3 ECG against an ECG generated by my Kardia, and although the BPM aligns, the shape of the waveform is quite different on the W3.
I will now try to post this in the correct thread!