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Original topic:

UK BP/ECG is here! - Watch Active 2

(Topic created on: 22-02-2021 08:04 PM)
K3n0b1
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The Watch Active 2 OS update with Health Monitor BP/ECG function activated is now available in the UK (finally), just update the watch OS from the Galaxy Wearable app on your phone to Tizen 5.5.0.2. 

[UPDATE 22nd Feb] 
The Health Monitor app is now live and available in the Galaxy Store app. 
Both BP and ECG are working. 

Thank you Samsung 😊

Give me a ❤️ if you like this post

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67 REPLIES 67
K3n0b1
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For those not finding it

1. Make sure your Tizen version is 5.5.0.2 by going in to the Samsung Wearable app, scroll down to "About Watch" then "Software Information"

2. If its not 5.5.0.2 then run the "Watch Software Update".

3. Once on 5.5.0.2, select "Apps" then "Manage Apps" in the wearable app. You should see "Samsung Health Monitor" at the bottom of the list. Tap the + nest to it.

4. Go to the watch and press the bottom button, then find and open the health monitor app.

5. Tap on BP or ECG and press the button to download the app to your phone.

6. Open Health Monitor on your phone.

If it's still not showing, then I guess it's not been rolled out to you yet 🤷 is it definitely a watch active 2?
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Termite
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Yes have the update - it's a galaxy watch 3 but shouldn't make any difference. As above someone has posted that Samsung now state it won't work with NON samsung phones.

In which case I'll probably send mine back asking for a full refund 😞


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K3n0b1
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I Have no idea about the Active 3, my post is specifically about the Active 2.

You could contact Samsung in the "get help" section of the members app for clarification
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Reklaw
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I got it now thanks any suggestions on which blood pressure monitor to buy?
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kevinDowning
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my watch is on software R500XXU1DSL1.  UI WATCH Version 1.5  Tizen 4.0.07 

I keep checking the main update for the phone in the main settings, keep checking the updates on the Galaxy store and the updates on Galaxy wearable but its not showing up, any ideas people?

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WelshPaul
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@kevinDowning your watch is running outdated firmware. If no update is showing then your watch is probably an import and so you won't get any firmware updates.


My advice comes from being a UK Samsung phone user.
Current Devices:

Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
Samsung Galaxy Buds2 > Model: SM-R177NZKAEUA.

Samsung One Ui 3.1.1 / Android 11.
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kevinDowning
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Thanks for the info Paul, I got it as the free gift from when I got my phone from Vodafone, I'll have to try and get InTouch with Samsung chat and see what they say, thanks again.

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K3n0b1
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R500 is the Watch Active 1 model number
XXU is Europe region

BP & EGC are not a feature of the Active 1.

Watch Active 2 model number is R830

What's your actual model number?

Screen_20210222_192939_4993.png

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kevinDowning
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it says model number SM-R500, guess its Active 1 then, 

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TI8
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This is Samsung using fraudulent sale techniques and twisting customer's hands into buying Samsung. First they advertised Active 2 BP and ECG functionality nearly two years ago, after delaying feature release for so long they desided to extort more money from the customers and made feature available on Watch 3 first and restricted feature to Samsung tech only knowing that many bought Samsung watches only to get BP Ecg functionality. I think this is a case for OFT watchdog here, which I will be perusing. I wish Samsung goes buncrupt for their scum tactics. I will certainly not buy any of its products. 

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