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Original topic:

UK BP/ECG is here! - Watch Active 2

(Topic created on: 22/02/21 12:52)
K3n0b1
Navigator
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Wearables
The Watch Active 2 OS update with Health Monitor BP/ECG function activated is now available in the UK (finally), just update the watch OS from the Galaxy Wearable app on your phone to Tizen 5.5.0.2. 

[UPDATE 22nd Feb] 
The Health Monitor app is now live and available in the Galaxy Store app. 
Both BP and ECG are working. 

Thank you Samsung 😊

Give me a ❤️ if you like this post

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66 REPLIES 66
Wightknight
Explorer
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Wearables

I have just found out that the new Health Monitoring app will only be available to those with Samsung phones. 

I have a Pixel 3 phone so the new functionality will not be available to me.

I do not understand Samsung. Why are they behaving like Apple? The great thing about the Galaxy Watch is that it didn't need to be tied to a specific OS. This is a deliberate choice on their part rather than a technical limitation

WelshPaul
Voyager
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Wearables

I read last week that Samsung are ditching Tizen and moving over to WearOS. If true, such restrictions might not continue. 


My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS. Samsung One Ui 3.1 / Android 11.

Samsung Galaxy Watch3 > Model: SM-R840.
Samsung Galaxy Buds+ > Model: SM-R175.
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Termite
Apprentice
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Wearables

Can someone confirm - that the ECG/Blood Pressure is ONLY available on Samsung phones? About ready to go mad here. Bought the watch FOR that functionality, no reference it needed a Samsung phone for it!?


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Wightknight
Explorer
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The GW3 page on the Samsung UK website doesn't state that a Galaxy phone is needed for full functionality. In fact it makes the point that the watch works with all phones. 

The section that announces the BP functionality is here: https://www.samsung.com/uk/support/mobile-devices/whats-new-on-the-galaxy-watch3/. There is no mention of requiring a Galaxy phone.

The global site does mention it (https://www.samsung.com/global/galaxy/galaxy-watch3/#health) but you have to go to footnote 12 to find it. It was well hidden.

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Termite
Apprentice
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Wearables

Thanks for the detail - not sure what to do next, I bought the watch primarily for the BP tracking. Wasn't clear when I bought it - it wouldn't be available. Now to see I have to have a Samsung Phone . . just nuts. 

Wightknight
Explorer
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Wearables

I share your frustration completely.

I am planning to message Samsung on Twitter. 

This issue must be affecting quite a few customers. We need to make Samsung aware that they are alienating valuable customers.

kevinDowning
First Poster
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Wearables

I have been trying/checking for the updates but nothing as yet 😞

 

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WelshPaul
Voyager
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@Wightknight wrote:

We need to make Samsung aware that they are alienating valuable customers.


They already know, they don't care! They are a business and the only thing they care about is their profit margins. I'm not trying to jump on Samsung here, all businesses are the same. 


My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS. Samsung One Ui 3.1 / Android 11.

Samsung Galaxy Watch3 > Model: SM-R840.
Samsung Galaxy Buds+ > Model: SM-R175.
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JPJ1987
New Member
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I have a Samsung s20ef and can't seem to find this app. I'm in the UK. can anyone help please
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murphky
Observer
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I'm in the same boat, have a non-samsung android phone.  Soooo disappointing they are not making if available for other android phones.  For me too, the reason to purchase was the ECG monitoring !!!

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