Terms&Conditions breaches

[ClaudiaMM77]

What do you do if Samsung is breaching their own T&C's?

Tried Customer Support in all shapes and forms.

Tried all of the online social media platforms, including this one.

Tried a normal complaint.

Tried a CEO complaint.

Tried to threaten legal proceedings.

Tried Citizen Bureau and Trading Standards.

They all revert back to: contact the Online Shop support team. Thanks, is the first thing we tried!

[Obsydian]

If you paid by credit card raise a dispute, sorts them.out quick smart

[ClaudiaMM77]

Forgot to mention, paid through PayPal done the dispute with them but the seller (i.e. Samsung Online) is not responding to them.

[antikythera]

Then all you can do is follow through on your threat and begin small claims court proceedings against Samsung

[ClaudiaMM77]

Sadly I think this is what's left to do. Shame though.. it would have been so simple to put it right. Instead they're losing me as a customer and advocate of the brand and gaining a law suit.

[Obsydian]

I would also avoid Samsung pay

[Obsydian]

When I had an issue years ago I used PayPal they where useless