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Original topic:

Terms&Conditions breaches

(Topic created on: 18-01-2022 10:53 PM)
ClaudiaMM77
Journeyman
Options
Wearables
What do you do if Samsung is breaching their own T&C's?
Tried Customer Support in all shapes and forms.
Tried all of the online social media platforms, including this one.
Tried a normal complaint.
Tried a CEO complaint.
Tried to threaten legal proceedings.
Tried Citizen Bureau and Trading Standards.
They all revert back to: contact the Online Shop support team. Thanks, is the first thing we tried!
6 REPLIES 6
Obsydian
Helping Hand
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Wearables
If you paid by credit card raise a dispute, sorts them.out quick smart
ClaudiaMM77
Journeyman
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Wearables
Forgot to mention, paid through PayPal done the dispute with them but the seller (i.e. Samsung Online) is not responding to them.
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antikythera
Black Belt 
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Wearables
Then all you can do is follow through on your threat and begin small claims court proceedings against Samsung
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ClaudiaMM77
Journeyman
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Wearables
Sadly I think this is what's left to do. Shame though.. it would have been so simple to put it right. Instead they're losing me as a customer and advocate of the brand and gaining a law suit.
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Obsydian
Helping Hand
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Wearables
I would also avoid Samsung pay
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Obsydian
Helping Hand
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Wearables
When I had an issue years ago I used PayPal they where useless
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