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Original topic:

Term and conditions notification on Galaxy watch

(Topic created on: 15/11/18 20:28)
Dartt1
Apprentice
Options
Wearables

Bought new Galaxy watch. It keeps messaging me reference new terms and conditions and to click on a link, which i do. This takes me to my Samsung account on my phone. I have looked at these new terms but there is no tick box to agree to this. Any ideas?

13 REPLIES 13
JD10
First Poster
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Wearables

Likewise, my Galaxy Watch 46mm does the same, several times everyday. 

 

Mine is paired to Galaxy Watch IOS application, on iPhone X. To remedy, I’ve attempted:

 

- rebooting watch.

- unpairing and repairing BT and LE.

- uninstalling and reinstalling IOS app.

- resetting watch back to factory config.

- agreeing to terms and conditions on the watch version of “Galaxy Apps” app.

- scrolling through all versions of t&cs on both Samsung web page, Galaxy Watch app, and Galaxy Watch.

 

NONE of the above have made any difference.

 

I note from researching previous reported articles, this fault is not standalone to the Galaxy Watch only, rather has been reported on the previous generation of S3. (I own both the classic and frontier versions, but have not witnessed this fault until owning the Galaxy Watch.)

 

it is disappointing, considering the price point, and (having read previous articles) recognise Samsung Spt have not provided a solution to the fault in over 12-months). 

Dartt1
Apprentice
Options
Wearables

Thanks JD10 for replying. I have done all that you have done (although I have an S8 phone) I also have a problem with downloading apps onto the watch as it says that I have to verify my identity before downloading. I am not sure of how this is done either! I am learning to ignore the terms and conditions message, hopefully someone can solve this issue soon! 

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Lucas0511
New Member
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Wearables

Had the same problem with terms bug, drove me crazy, finally found a simple solution...in the Galaxy Wearable app go to the bottom "About Watch", then "Samsung Account", press the three dotted menu on the top right, open "Notices"...connects to your account on the web. I do not remember if I opened the first update "Privacy Policy", but the terms bug no longer bothers me on the watch. Worked for me, good luck!

Dartt1
Apprentice
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Wearables

Many thanks Lucas. I shall give it a go! 

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olenewt
First Poster
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Wearables

Has anybody figured this out yet?

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JD10
First Poster
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Wearables

I contacted Samsung Customer Services re this issue on GW, and was advised to send my watch back to Samsung (for them to issue a replacement). I did, but still awaiting replacement over 2 weeks later, despite Samsung quoting such would only take 3 days.

 

My advice: reach out to Samsung Customer Services. This issue does not seem fixable with user operated procedure.

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Dartt1
Apprentice
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Wearables

Thank you JD10 for your reply. I have learnt to live with this 'quirk'. I'm almost at the point of being able to ignore it! My watch can go for days without the notification popping up and on other days it's nearly every hour! C'est la vie 😁

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Donnie133
First Poster
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Wearables

Hi,

I did have the same problem with my galaxy watch. But I do have the answer:

Go to: https://findmymobile.samsung.com

Login, accept conditions, reboot watch and that should do the job ! 

You're welcome :smiling-face:

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SteveWolf
First Poster
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Wearables

I sure won't be interested in upgrading to a new upcoming version.  I get ongoing, many times daily interruptions from the "terms and conditions message" which makes the watch difficult to use as intended.

 

I tried everything in every Samsung support group.  Just caused me all kinds of lost time.

 

Nope. Nope. Nope.  Samsung wearable is broken badly.

Glenner05
Apprentice
Options
Wearables

I just figured it out! Was plagued with the same terms bug for weeks, it even caused my remote connection feature to stop working. Try this:

First of all you need to remember where your s3 or galaxy watch came from, what is the country of origin? I live in belgium but I ordered my watch from Amazon.de , so it is German or polish.  Then you need the surf to account.samsung.com on your computer or so. And then most important thing, first select in the bottom right the correct country of origin of your watch, not were you live! Then sign in and accept the terms! Problem solved, at least for me. I selected Poland and everything started to work again, the annoying terms and condition screen in the watch dissapeared,  installing apps in the watch working, remote connection working, creating backups working....

Ferdy76
First Poster
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Wearables
I solved the problem as well. I was changing all the time the default language to mine and , by accepting the terms and conditions, I was not solving the problem: I was visualizing on my watch every time that message from Samsung. When you receive that message on your watch open it through the phone and see the default language. Don't change it and go ahead and enter your username and password. After this you have to accept the terms and conditions and that's it. I was able to visualize it on the phone as well as on my desktop computer. Hope this solve the problem to everyone.
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Rogeman
First Poster
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Wearables
I might have the same problem, I have both the phone and the watch gear s3 and I bought them online from different countries where I live, I tried this method and change the language to the country of the product, but my problem is that I can read the terms and conditions but I can't find the part where I accept them, there is only text in the webpage,

could you tell me where do I accept the terms, please?
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Rogeman
First Poster
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Wearables

I might have the same problem, I have both the phone and the watch gear s3 and I bought them online from different countries where I live, I tried this method and change the language to the country of the product, but my problem is that I can read the terms and conditions but I can't find the part where I accept them, there is only text in the webpage,

could you tell me where do I accept the terms, please?

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