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Original topic:

Swimming Crashes Midway

(Topic created on: 05-05-2021 09:36 AM)
NIck C
Apprentice
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Wearables

My Galaxy Watch recently got an update and since then the swimming app prematurely crashes. I usually swim 40 laps and I rely on the watch to keep count, but since the update the app would just totally quit at 20+ or 30+ laps. One moment i would see the counter, and then when i check again the all i see is the main screen. When i go back to swimming it starts a whole new activity.

I have tried hard resetting the watch, but the problem persists. How do i stop this?

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16 REPLIES 16
DannyT
Moderator
Moderator
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Wearables

Hey, @NIck C.

Have you double checked that the app is completely up to date? Follow these steps here:

Step 1. Enter the Galaxy Store

Step 2. Tap on the Watch icon.

Step 3. Navigate to Menu > Updates.

Step 4. Tap on Watch tab > Update all.

To download individual updates, tap the Update icon to the right of the app. 


Welcome to the Community!

NIck C
Apprentice
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Wearables

Thanks for your reply! i will give it a try and let you know. 

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dpw700
First Poster
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Wearables

I have exactly the same issue.

Seemed to start early April.

One UI 2.0
Tizen 5.5.0.1
S/W Ver R800XXU1FUD1

All my apps are up to date.

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dpw700
First Poster
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Wearables

I have exactly the same issue.

Seemed to start early April.

One UI 2.0
Tizen 5.5.0.1
S/W Ver R800XXU1FUD1

All my apps are up to date.

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Tsasha
Apprentice
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Wearables

Mine Randomly crashes between 50 and 60, today it was 48.

Did you ever resolve this?

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NIck C
Apprentice
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Wearables

Hi.. a fix was proposed, but i haven't been able to test it, as COVID restrictions has closed all the pools where i am 😣

But so far it has not crashed when running or using elliptical machine, which is a good sign.

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dpw700
First Poster
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Wearables

How did  you get the fix?

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NIck C
Apprentice
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Wearables

I did the updates as proposed by Danny above. Another thing you can try is to disable the weather app, and auto sports detection. 

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Tsasha
Apprentice
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Wearables

Update : So I did the update from the Galaxy Store and did a swim today and it didn't crash.. We have progress !