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Software crash

(Topic created on: 02-09-2022 01:33 PM)
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Killermouth72
Apprentice
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My galaxy watch active has had a software crash, wil this be under a long term warranty and would they fix it for free.
Thanks
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1 REPLY 1
AndrewL
Moderator
Moderator
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@Killermouth72: The warranty for your Galaxy Watch Active covers software and hardware defects for 24 months from the purchase date, so if your device is under 24 months old then the service would be free of charge. While you're here, can you describe the symptoms of the issue you're having, as it may be possible to resolve the problem via some troubleshooting steps. In the meantime, please try pressing and holding the Home/Power key for more than 7 seconds to force a restart, and address any temporary software issues. 

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