24-08-2022 07:33 PM in
My sleep tracking worked really well for the whole time I owned the 4 Classic, but two weeks ago it started stopping around 3am (I normally sleep until ~5:30am). Without fail ... it's been stopping at around 3am. I even deleted the sleep data associated with those days thinking it would 'anticipate' a wake up around that time. Didn't work. I just received the new Watch 5 Pro and it did the same thing on its first night.
24-08-2022 09:39 PM in
This can happen if you wake up at that time (or if the watch thinks that you are awake) or if it is loosely attached to your wrist and the sensors cannot make sufficient contact.
It tracked my sleep correctly for months and months and this just started happening. Samsung's algorithms used to see two different time of sleep separated by, for example, a bathroom trip .... and then it would combine them together. I could see it happening, but it must have lost some IQ points because it stopped doing it. Not happy.
Neo001 ... I don't disagree that it's a possibility, but the fact that the same c****y detection spanned two generations of watches makes me think this is a software issue.
25-08-2022 04:12 PM in
Two days in a row, the sleep tracking on the Galaxy Watch 5 reported (incorrectly) me waking up at exactly 3:13am. While I deleted the sleep logs two week prior for the Watch 4, I'm pretty sure it was that same time. Any idea what to do?
27-08-2022 05:56 PM in
My 5 is not recording sleep or any of the other night time functions either. My 4 worked fine. I've spoken to tec support and tried everything they have suggested , now I have to send it back to be looked at.