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Original topic:

Sleep tracking has stopped - galaxy watch active 2

(Topic created on: 11-10-2019 02:38 PM)
Emasullivan
Explorer
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Wearables

I've had my Galaxy Watch Active 2 since it came out and I've loved it.. I hated the original because it was so inaccurate. I've had fitbits for years and never had an issue with tracking... Just syncing and all that 🙄

My Active 2 has tracked sleep absolutely fine since I got it, but the last two nights. Nothing. It's really weird. I've changed nothing on the watch and worn it the same as always bit it's just not caught any of my sleep! 

Has anyone else experienced this?

49 REPLIES 49
Teash1994
Apprentice
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Wearables

With the active 2? How?

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Teash1994
Apprentice
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Wearables

Same issue! Any luck?

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kelvinnnn
Apprentice
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Wearables

Same issue here on my active 2. It can only show time amount of time I sleep but no further details as it shows "couldn't  get sleep records from your phone". And in my phone health app, it shows no sleep tracking data. Seems the active 2 can detect my sleep but cannot sync data with phone app. Strangely other functionality are syncing ok, eg heart rate, steps etc. 

Please, Samsung fix this.

SandyE27
First Poster
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Wearables

I fix my problem connecting to the Samsung Health app on the phone. I don't know why got disconnected.

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Members_U6w7pib
First Poster
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Wearables

Yup, me too - stopped recording sleep a couple of days ago, immediately after a Samsung Health app update?

Sky6
Apprentice
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Wearables

I have exactly the same error - have reinstalled Samsung Health, re booted then reset the watch. Still fails to synch sleep but everything else is synching fine. Sent the error off to Samsung 10 days ago, nothing. Extremely disappointing and will probably end up returning the watch

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StevieBoy
First Poster
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Wearables
Use the Play store to update Samsung health app. Not only did it solve the problem, it populated all missing days since it stopped working last month.
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Sky6
Apprentice
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Wearables

have done that but has not made any difference 😫

Have re-booted as well.

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Emasullivan
Explorer
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Wearables
Post update- fixed the issue by getting a Garmin 😂
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Foquro
First Poster
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Wearables

I had the same issue. I restarted my watch and restarted the Samsung health app on my phone. Then it worked and it showed my sleep stats. 

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