Samsung watch wont track distance and speed when cycling

[tdh1309]

My Samsung watch have stopped showing distance and speed when tracking "cycling".

Works fine when "walking".

[TessM]

Hey @tdh1309 ,

are you able to tell me what watch do you have and what phone is this connected to? Are both devices software and the Samsung Wearable and Samsung Health apps up to date? 

[tdh1309]

My phone is model  SM-A715F

My watch is Galaxy Watch Active (057E) model SM-R500

Hope this helps!

Best regards, 

Thomas 

[TessM]

Have this been working correctly before? If so, have you made any changes on the phone or watch recently? 

[tdh1309]

Hi

It has worked previously.

Since I haven’t used this feature frequently I am not aware when it stopped working.

As far as I know I haven’t changed anything.

[TessM]

Are the phone and the watch connected when that happens? 

[tdh1309]

When I noticed the issue they were not connected.
I have checked if it works when they are connected, and it still doesnt show speed and distance.
The funny thing is that it works well when I select "walk" but not "cycling".

[TessM]

Are both devices software and the apps (Samsung Health and Samsung Wearable) up to date? 

[tdh1309 · Accepted solution]

I ended up reset watch. It solved the issue

[ChrisM]

Great news, @tdh1309! Thanks for letting us know!