16-06-2020 04:35 AM
My Samsung watch have stopped showing distance and speed when tracking "cycling".
Works fine when "walking".
Solved! Go to Solution.
24-06-2020 09:00 AM
16-06-2020 10:32 AM
Hey @tdh1309 ,
are you able to tell me what watch do you have and what phone is this connected to? Are both devices software and the Samsung Wearable and Samsung Health apps up to date?
16-06-2020 10:47 AM
My phone is model SM-A715F
My watch is Galaxy Watch Active (057E) model SM-R500
Hope this helps!
Best regards,
Thomas
16-06-2020 10:51 AM
Have this been working correctly before? If so, have you made any changes on the phone or watch recently?
16-06-2020 11:22 AM - last edited 16-06-2020 11:23 AM
Hi
It has worked previously.
Since I haven’t used this feature frequently I am not aware when it stopped working.
As far as I know I haven’t changed anything.
16-06-2020 11:38 AM
Are the phone and the watch connected when that happens?
16-06-2020 11:46 AM
16-06-2020 11:53 AM
Are both devices software and the apps (Samsung Health and Samsung Wearable) up to date?
24-06-2020 09:00 AM
24-06-2020 12:29 PM
Great news, @tdh1309! Thanks for letting us know!