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Original topic:

samsung watch strap broken

(Topic created on: 14/12/20 23:53)
M17tty
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I've had the samsung silicone watch strap since release day of the watch 3. I find it unacceptable that its broken already after spending 34 pounds on it! Anyone any clue as to where I'd complain about it? 

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Adil7890
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That seems to be very strange for it to break so quickly like that I've had the Galaxy watch (2018) for about 1 year and its fine. Considering you still have the proof of purchase for this, this product is still in warranty, I would definalty not spend anything extra on this. if you contact them about it tell them the issue and show the proof of purchase they should provide a replacement, personal experience they usually provide replacement within 1 week of calling. phone number ; +443330000333
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M17tty
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I’ve tried tweeting them so will see what they come back with. Thanks for the reply.

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M17tty
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I’d like peoples opinion on this please. After speaking through DM on Twitter with Samsung uk, providing the invoice and proof I’ve paid 34 pounds on a genuine Samsung strap from them and it’s started to split after 4 months, they are telling me they won’t replace it, but haven’t said why. I find this unacceptable for the cost and product and it won’t be the last they hear from me. What’s your opinion on the service and warranty of this item please? 

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