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Samsung Watch Burned Wrist

(Topic created on: 24-01-2022 09:31 PM)
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Alex-Arte
Journeyman
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Hi,

so the other day my mom told me that her watch burned her wrist. I hope this is not common on these watches because i have the Watch Active. I will specify the model when she tell me the details. But here are some pics. 

watch photo 2.jpeg

 

watch photo 1.jpeg

 

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2 REPLIES 2
xSteveuk
Mastermind
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Hi
You would need to send
A private message
To Sam_UK
Explaining the issue

How to send A private message
https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Or try contacting support
https://www.samsung.com/uk/support/contact/
AsadM
Moderator
Moderator
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Hi @Alex-Arte I'm sorry to hear about the experience your mom has gone through. Please could you send us a DM to @Sam_UK so that us moderators can take a closer look at your watch, and get this escalated to our internal team?

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