Samsung Watch Burned Wrist

[Alex-Arte]

Hi,

so the other day my mom told me that her watch burned her wrist. I hope this is not common on these watches because i have the Watch Active. I will specify the model when she tell me the details. But here are some pics. 

[xSteveuk]

Hi
You would need to send
A private message
To Sam_UK
Explaining the issue

How to send A private message
https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Or try contacting support
https://www.samsung.com/uk/support/contact/

[AsadM]

Hi @Alex-Arte,  I'm sorry to hear about the experience your mom has gone through. Please could you send us a DM to @Sam_UK so that us moderators can take a closer look at your watch, and get this escalated to our internal team?