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Original topic:

Samsung watch 6 received empty box

(Topic created on: 14-08-2023 04:15 PM)
Members_IKMkmLV
First Poster
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I Order new samsung watch 6 classic online and I received empty box, the watch was missing. So I contact samsung and after 4 days investigation The decision was rejected after looking at the footage from the Ware house. Just wondering if anyone else going through the same problem. Or if anyone can help me? What can I do next to get my money back on the watch. 

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7 REPLIES 7
SocietyGirl
Community Manager
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Hmmm, very strange - can you PM me your order number? If an investigation has been done, things are unlikely to change. Everything is checked with a fine toothcomb. 

Could someone in your household have opened it? (just a stab in the dark as it's an odd one!)


Say hi to us on socials -  @SamsungUK


Midge123
Voyager
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Small claims court trading standards as well I believe Samsung comes short fall in lots of stuff they deal with
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JAMES4578
Samsung Members Star ★★
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@Members_IKMkmLV If no one else has opened it and no resolution with Samsung may need to contact the courier company in case an issue at their end.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .

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Shamrock_Sean
Voyager
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How can they refuse to send you one?? You've paid for an empty box and Samsung refuse to comply?? Disgusting
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RXM
Troubleshooter
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I'd contact the courier company. Often deliveries have recorded weights of the package being sent. There will be a noticable weight difference between a package being sent with a Watch inside vs no watch inside.
Saurabh251-cmd
First Poster
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Note- Always take video of unboxing expensive items

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Bob83
First Poster
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Received a box without a watch as well

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