@colbygaming, What's your current software version ? Sometimes hard rest can help in this case.
@colbygaming, This is old firmware from 2022. Try hard reset the watch using Reboot mode. It could help.
@colbygaming, Let us know if it helped.
@colbygaming, In this case you should go to the official repair center in your area. They will check what is wrong with your watch.