Samsung Watch 4 classic- NOT detecting cycling speed and distance

[salur2]

Dear Samsung team

I bought watch 4 classic almost a years ago and I am wearing it everyday and use it in my daily life. some month ago, after last update, the watch cycling section does not work same as before, and when I am activating the Cycling manually, it does not show speed and distance. the end of day, i just know howmany hours I ride by bike. but no distance, no speed, even no auto pause.

could you please support me.  

[Members_A7wsfId]

Hi, 

I have experienced the same issue and I am looking for a solution. 

Please let me know if you find how to sort it out. 

Regards, 

[JensJakob]

Same problem here. 

Samsung support has acknowledged a software problem and keeps on saying a fix will be released soon.

They are loosing credibility and I am wondering if I can claim my money back for the watch

[Members_A7wsfId]

Is there any solution? 

[Members_A7wsfId]

I am still waiting for the fix. If There is no fix it's time to buy another watch.