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Original topic:

Samsung Watch 4 Classic Burning Wrist

(Topic created on: 22-06-2022 07:25 AM)
Johnny24
Apprentice
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Wearables

DD94E1EA-7199-4CD0-A93B-78A650849852.jpeg

Anyone else getting wrist burn from the GalaxyWatch 4. Had the watch for a little over a week, started to fill an itching / stinging feeling on my wrist under the watch head. Take the watch off and find this massive mark. 

Anyone else experienced this? It’s concerning and don’t want to keep wearing it. 

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15 REPLIES 15
IndiW
Navigator
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Wearables
Never had it with Apple, however had it with Garmin during the first 10 days.. Now OK, I am waiting to get Watch 5 in August.. So I may get it back.. Its a simple skin allergic reaction.. For the first few days give little more breathing space to the skin.. Regularly keep dry and clean.. I guess your skin will adjust to the new chemical in the strap. Tc
ChelseaH
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Hi @Johnny24 
Matters like this are taken extremely seriously at Samsung, so I would recommend dropping a PM to @Sam_UK so that myself or another moderator can look into getting this escalated internally for you.

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Johnny24
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Hi @ChelseaH & @Sam_UK , not sure how to PM. Also, I’m from Australia?

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ChelseaH
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If you are based in Australia, I would recommend contacting the Samsung Support in your region! You can find this here > https://www.samsung.com/au/

They will be able to escalate this for you and look further into the marks that are occurring! 

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HausOfRio
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I have the Watch 4 and have the similar issue so will be interesting to the see what the support team say20220625_090551_12811_1656144351.jpg
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AtshaamY
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Hi @HausOfRio

If you're based in the UK, I recommend sending a PM to @Sam_UK so that another moderator or myself can look at getting this escalated internally for you.

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HausOfRio
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I have but it seems you are quicker to respond here than the direct message sent to Sam_uk
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AtshaamY
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Your message will be replied to as soon as possible.

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Tezz
Pathfinder
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I'd see a lawyer and sue.
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