I just got the new Samsung Galaxy 4 Classic. I have had it a little over a week now. My issue is it is putting a burn mark on my wrist where the sensor touches. I have my watch monitor all day to monitor my activity, heart rate, stress etc...
After a few days, my wrist started burning. (Please see the attached photos) I took the watch off for a few days and put on some coconut oil, and Epsom salt and it started to heal. What's left is a perfect circle that matches the very inner circle of the sensor.
This is very concerning to me as I wear normal watches every day and this does not happen. This seems like a laser issue with monitoring.
After two days of not wearing the watch and putting on treatment
25-10-2021 07:57 PM in
already been in contact with samsung. told me they would reach out within 24 hours. For an issue like this, I find that unprofessional. There could be a major issue with you watch!
03-11-2021 10:33 PM in
@samsung I have exactly the same problem. Same here, very concerned about this. Didn't have this with the GW3 (classic). Love the technology but its literally burning my skin. I worn a lot of metals on my skin and never had this before.
04-11-2021 12:30 PM in
I have similar issue too. After using galaxy smartwatch 4 for 2 days (only taking off when charged and shower), then i started to feel itchy and burned on my wrist where the sensor touches. Is there any resolution on this? Is it malfunction or rather sort of skin sensitive? I read actually many people has this issue
04-11-2021 03:08 PM in
It seems to have a pattern. It's the device.
Do you have continuous heart rate monitoring turned on? Try to change to sample each x minutes.
I don't own one (Using Galaxy Watch R800), so I don't know if it's possible to change the settings.
05-11-2021 08:29 AM - last edited 05-11-2021 08:31 AM
Hey I got a similar issue. It doesnt feel hot or burns to be honest. I only have sleep tracking on and hearthrate all x minutes. But after some weeks I got a red area on my wrist. Its like a little bit bigger than the Sensor. I hope it can be solved I love the watch. My skin on my wrist just looks like it got older 🤔
Using the 44mm sports version
On the picture you can still see it a little bit. But its already old and not red anymore
09-11-2021 09:09 PM in
I just bought the same galaxy watch 4. 44 mm. Today it over heated I have photos of it and a burn. I called today to report it was blown off in the process of removing watch I dropped and broke my phone in witch I was told owell that's not our problem! I this is the second watch from yall that has burned me. I think at this point I need a lawyer