I am trying to raise a trade-in via the Argos link. I have my galaxy watch 5, when I enter my Serial number I get this error - "This claim form is only for watch. For mobile, please use the correct claim form."
Has anyone else tried this and if you managed to get it work can you let me know what I am doing wrong? Thanks
Solved! Go to Solution.
06-09-2022 05:56 PM in
I can finally place my trade-in order. It seems everyone will have this issue as samsung need to verify it first before your serial is made live on the trade in site. To sum up you need to do the following
1. Email Samsung@tradeinresponse.co.uk with your serial number and proof of purchase / invoice / order
2. Samsung will then review and in a few days email you advising you that you can now make a claim on https://www.samsungtradeinoffer.co.uk/
It would be nice if Samsung updated the site to reflect this as I am sure there are a lot of people who have had the same issue but not looked here for help
27-08-2022 07:44 AM in
I also have the same problem. I've submitted a support ticket in the trade in website. Contacting samsung through their website was of no use. I'm not sure if Argos accepts returns when it's opened. Since technically the promotion they claim is not actually doable.
Let me know if you find a solution
27-08-2022 09:16 AM in
I think you could probably get a return by talking to the manager.
It's very clear by the Samsung trade in page that Argos have entered into a partnership with Samsung. If you are unable to claim then I would categorise this as false advertising. More so if you are like me and brought the watch from Argos specifically because of this offer.
I personally am going to leave it a few more days and keep trying but will be putting a compliant in with Trading Standards and the ASA if I am unable to claim.