Samsung Trade In Offer - Error on the Argos link - "This claim form is only for watch. For mobile, please use..."

[Tacozilla]

https://www.samsungtradeinoffer.co.uk/

I am trying to raise a trade-in via the Argos link. I have my galaxy watch 5, when I enter my Serial number I get this error - "This claim form is only for watch. For mobile, please use the correct claim form."

Has anyone else tried this and if you managed to get it work can you let me know what I am doing wrong? Thanks 

[cbrowng]

I have had exactly the same problem, your not alone, don't know what to do about it though.

[Rickolas2001]

Wait until the 26th. Thats when the official launch date is.

I can't place my claim for the buds yet even though i have my W5P.

[cbrowng]

It's now the 26th and the same problem is still present. Where do we go from here.

[n8nate]

You are not alone. I've just got mine from Argos today with the same issue. 

[cbrowng]

I've contacted Argos today, they are no help as they state the link is nothing to do with them.

[Members_4Ey8kfg]

I also have the same problem. I've submitted a support ticket in the trade in website. Contacting samsung through their website was of no use. I'm not sure if Argos accepts returns when it's opened. Since technically the promotion they claim is not actually doable.

Let me know if you find a solution

[n8nate]

I think you could probably get a return by talking to the manager. 

It's very clear by the Samsung trade in page that Argos have entered into a partnership with Samsung. If you are unable to claim then I would categorise this as false advertising. More so if you are like me and brought the watch from Argos specifically because of this offer. 

I personally am going to leave it a few more days and keep trying but will be putting a compliant in with Trading Standards and the ASA if I am unable to claim. 

[Tacozilla]

it looks like it's a Samsung issue, as I tried the Amazon claim page to see if that works and it has the same error 

[Bonzo555]

Same error for me - bought a Watch 5 from Argos but get this same error when entering my watch serial number into the trade in page.