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Original topic:

Samsung smartwatch

(Topic created on: 14-05-2020 11:43 AM)
AbberCat
Apprentice
Options
Wearables

I've just upgraded to a new Samsung s20+ and am trying to order the free watch but all I get when I go through the member zone is an error message. I've just purchased on contract through Vodafone so its with a listed dealer in the time constraints not sure what issue isScreenshot_20200513-182307_Samsung Members.jpg

 

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1 Solution


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Solution
AbberCat
Apprentice
Options
Wearables

I was using an incorrect link on the members page think this was for a previous watch offer. The correct link is showing now I used and my watch is on its way

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7 REPLIES 7
Jonathan1205
Samsung Helper
Options
Wearables

Hi AbberCat,

 

Have you followed the instructions within the below link?

 

https://www.samsung.com/uk/galaxy-watch-offer/

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Jonathan1205
Samsung Helper
Options
Wearables

If you are still having issues via the Samsung Members app, you can call the number below, who will be more than happy to support

 

03452160127

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AbberCat
Apprentice
Options
Wearables
Yes this is what I used and it came up with the error I will try the number thank you very much
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Jonathan1205
Samsung Helper
Options
Wearables

No worries, let me know how you get on 

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AbberCat
Apprentice
Options
Wearables
I rang but basically got same instructions however landed on a chat page and they asked me to email them details so hopefully this will work galaxywatch@samsungpromotions.claims
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Jonathan1205
Samsung Helper
Options
Wearables

Thanks for the update 👍 

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Solution
AbberCat
Apprentice
Options
Wearables

I was using an incorrect link on the members page think this was for a previous watch offer. The correct link is showing now I used and my watch is on its way

View solution in context