Dear Samsung Loyalists/ potential customers,
It gives me great sorrow to reveal my recent experience with my Samsung device and the customer service that did nothing to resolve my issue.
I have many Samsung products over the years and ben happy with my purchases and through this i have always bought my electronical goods from Samsung. However, in this instance I find it truly unacceptable and i'm flabbergasted at the service i received.
I sit all day in the office and wanted to track my activities so I bought the Samsung Watch (R800) as its advertised as being the watch to track your activities and all levels of fitness.
5 weeks ago it began going into a continuous loop of restarting, not knowing what it was and being under a year of my purchase i sent it to Samsung for repair, after 2 weeks of having my watch they said that my watch had liquid damage and therefore out of warranty and it would be more or less the price of the watch to repair.
Now, i can guarantee you all that i never even took a shower in that watch i only wore it day to day and during my workouts therefore the only sort of liquid that could of entered the watch is sweat.
Samsung services more or less hard luck. looking into the products book it says avoid sweat.
I now feel mis-sold as i bought something which says it does something but was not fit for purpose and got no help at all.
Would I buy a Samsung product again, simple No.