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Original topic:

Samsung smart watch 42mm has burnt my wrist

(Topic created on: 08-06-2020 12:02 PM)
Piyaree
First Poster
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Wearables

I've had this watch for just over a year now it has been working great - no problems at all until about 3 weeks ago.

 

Out of nowhere it starts overheating and burning my wrist - it stings so much. Then a warning messages appears stating the watch is overheating and will shut down. I thought it was a one of thing at first until it happended a few times after. 

 

I've tried to figure out why all of a sudden it started happening, the only thing that I had done differently was sync the watch to a new phone and update it. I even tried to reset the watch to factory setting to see if it would help. Today i thought it was fixed but all of a sudden the stinging sensation came back and had to take it off quickly. 

 

Please can someone assist in how I could fix this 😞

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2 REPLIES 2
SaudA
Moderator
Moderator
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Wearables
Hi @Piyaree, we take such cases very seriously. Can you send us a message by tapping "Send a message" in this page: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 with the Watch model and serial number, and your personal details, so we can transfer your case to the right department?
MattC90
Apprentice
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Wearables

20210529_080625.jpg

I've also noticed burns after wearing watch, ive wore it on looser fits just incase it was too tight but still getting them. 

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