Samsung smart watch 42mm has burnt my wrist

[Piyaree]

I've had this watch for just over a year now it has been working great - no problems at all until about 3 weeks ago.

Out of nowhere it starts overheating and burning my wrist - it stings so much. Then a warning messages appears stating the watch is overheating and will shut down. I thought it was a one of thing at first until it happended a few times after. 

I've tried to figure out why all of a sudden it started happening, the only thing that I had done differently was sync the watch to a new phone and update it. I even tried to reset the watch to factory setting to see if it would help. Today i thought it was fixed but all of a sudden the stinging sensation came back and had to take it off quickly. 

Please can someone assist in how I could fix this 😞

[SaudA]

Hi @Piyaree, we take such cases very seriously. Can you send us a message by tapping "Send a message" in this page: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 with the Watch model and serial number, and your personal details, so we can transfer your case to the right department?

[MattC90]

 

I've also noticed burns after wearing watch, ive wore it on looser fits just incase it was too tight but still getting them. 

[Rob162]

Thanks for your post as I too have experienced a severe burn on my wrist, 

I also have had this Samsung watch just over 12 month SM-R500NZKABTU,  and  now this happens I’m waiting for a Doctors appointment because the burn area is swelling

Rob7bo

[StephK1]

Hey @Rob162, I'm sorry to hear about the burn on your wrist. If you're based in the UK/Ireland, please could you send a PM over to @Sam_UK  with further information? If you're unsure how to send a PM, please check out the following link: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[Rob162]

I have tried replying via Sam-UK but it won’t send 

Rob 162

[StephK1]

Not to worry, @Rob162, if you are unable to send a PM, please get in touch with our Support Teams using the contact information on the following link: https://www.samsung.com/uk/support/contact/ 

They will be able to get your query looked into for you.