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Samsung Pay - says my ID is invalid but when I login into Samsung account it's okay?

(Topic created on: 12-06-2022 01:18 AM)
1223 Views
Fatih
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Hi does anyone know why when I want to use Samsung Pay app it says my ID is invalid but when I login into Samsung account it's okay?

Screenshot_2022-06-09-14-52-21-311_com.samsung.android.samsungpay.gear.jpg

126 REPLIES 126
paulzeko
Apprentice
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same thing. really frustrating. I was on phone with Samsung support for hours and they were of no help. they'd never heard of problem. 

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Fatih
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Thanks!

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Fatih
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You already on call with them? But they also don't know? Then no solution? 🤣

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fredisco
Apprentice
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Same for me. I don't know how to fix this. 

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Esther_78
First Poster
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I have the same problem : I manage to set up samsung pay on my galaxy active 2 using my husband's Samsung phone. But when getting back to my other Android phone (not Samsung), I could not configure Samsung pay as it block with "ID doesn't exist" message when trying to connect. 

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paulzeko
Apprentice
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they don't have a solution

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Fatih
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So basically need to use Samsung phone now to use Samsung Pay on the wearable?

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Fatih
Navigator
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🤣🤣🤣

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Fatih
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They also don't know why this happen. 🥲

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paulzeko
Apprentice
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I can't as I have a pixel phone. just liked being able to play with watch when out on a bike ride or run. frankly, I don't know that I'd ever buy another Samsung product. customer service is always the last to know anything. extremely frustrating 

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