31-03-2020 04:37 PM - last edited 31-03-2020 04:37 PM
Hi developers,
My galaxy watch active 2 (46) is really good.
The main issue is that when Samsung Health send my data to Strava, the global running time isn't correct anymore.
My last run of today : Samsung Health 30min40 and Strava says 25min44. Any idea why there is a difference in the time ?
For me clearly Samsung Health is right and data get wrong when going to Strava.
Thanks in advance for your support
20-09-2020 10:16 AM
It's very frustrating, as there was a good solution with the app "SyncMyTracks", but with the latest update of Samsung Health, this one does work either.
Samsung has refused to provide the devoloper access to the data, nor ist able to fix the correct import to strava.
Current work around is export GPX data from Health and import to strava manually...
If Samsung is not able to fix it soon, my next watch will not be a samsung anymore!
28-09-2020 09:19 AM - last edited 28-09-2020 09:20 AM
just use the app called health sync it works just as well as sync my tracks @nfloyd
06-10-2020 05:19 PM
Sort this issue out samsung
06-10-2020 06:13 PM
Recently, Tizen firmware was update to 5.5.0.1. Also Samsung Health app on mobile, containing the Connection Service for Strava, was updated in September. Does someone know if this pitiful problem was solved by these latest updates?
06-10-2020 06:16 PM
The issue continues
06-10-2020 09:38 PM
they did tried but it's not solved
06-10-2020 10:55 PM
Still a joke! I regret buying a Samsung watch. They tricked us all. I'll never buy Samsung brand anymore.
08-10-2020 02:00 PM
I already sell my watch and buy a Garmin. Not only because of this problem, but because of this too. Basically, this is Samsung's attitude towards customers. In a few years, Samsung has not solved not one of my problems. In particular, I have more than a year can not buy anything in their galaxy store, and they just close the appeal without trying to understand.
18-10-2020 10:10 AM
Have the same issues. Unacceptable and scandalous.
Any tips on tracking correct running activity?
I'm using my strava app on my phone.
I feel robbed.
28-10-2020 07:57 AM
@Testvd Just use an app called health sync does the best job of syncing runs from samsung health to strava