31-03-2020 04:37 PM - last edited 31-03-2020 04:37 PM
Hi developers,
My galaxy watch active 2 (46) is really good.
The main issue is that when Samsung Health send my data to Strava, the global running time isn't correct anymore.
My last run of today : Samsung Health 30min40 and Strava says 25min44. Any idea why there is a difference in the time ?
For me clearly Samsung Health is right and data get wrong when going to Strava.
Thanks in advance for your support
05-06-2020 01:43 PM
05-06-2020 03:36 PM
05-06-2020 03:48 PM
Hi,
OK, well it sounds like they may already be working on it. Like I say I'm not really in a related business unit, but am happy to try and help if possible.
Michael
05-06-2020 04:47 PM
I dont agree that most work needs to come from Strava !
If you have a Polar or Garmin, you get the same distance and time to the 0.001 ms !
It is David against Goliat here... Probably Samsung doesn't send wrong data but if Strava has other requirements, then I believe the adjustment work needs to be on the Samsung side.
05-06-2020 08:00 PM
Anyone able to reach out to DC Rainmaker for his thoughts?
He's the guy to go to for anything Sport wearable, love to hear his opinion.
If the likes of Garmin can match up with Strava, why cant Samsung?
07-06-2020 12:42 AM
08-06-2020 07:53 AM
Add me to the list of the exact same issue.
Get this sorted Samsung or add me to the list of lost customers.
08-06-2020 08:37 PM
same issue here. Clearly a sofware issue.
The distance is the same in Strava and Samsung Health, however the time is less in Strava therefore the pace is increased a lot.
So you look like a professional soccer player going for your tidy 3km at 4mins/km pace when in fact you were just casually jogging along Please fix this up, it's a bit of a joke that people have to work so hard to try and get this simple feature to work, from arguably one of the more popular watches (smart active 2 in my case).
08-06-2020 09:59 PM
Same frustrating issue. I've been able to get around it by exporting the gpx file from Samsung health and uploading that to Strava, which seems correct (matches SHealth data). Unfortunately in doing that you lose heart rate data.
09-06-2020 12:34 AM