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Samsung gear app incompatible with A8?

(Topic created on: 31-05-2018 03:12 AM)
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Eyal
Student
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Just got a new A8 and am trying to connect it to my gear S2 Classic.

 

When trying to download the Samsung Gear app from the play store the following warning appears:

Your device isn't compatible with this version. 

 

I just got this phone and the first thing I did was update it so I'm pretty sure it's up to date:

Android version 7.1.1

Kernel 4.4.13

3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Who supplied the phone to you @Eyal

 

Ie was it perhaps imported from another country etc ?

 

If not then either return the phone to the seller and or visit a Samsung Service Centre or Samsung Experience Store for support. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Eyal
Student
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I got my phone at an official distributor, and frankly your insinuation is insulting.

 

When i went to the Samsung store they restored my phone to factory default twice and tried to reinstall OS it from image . All of which didn't help.

 

In the end, after 2 hours, the lab tech just downloaded the software and installed it manually.

 

Be advised that you have a problem with the Samsung Gear app. Not sure if on A8 or in general.

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TheCivvie
Apprentice
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I have the same issue. But the last update to the app was prior to the A8 release
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