Bought a Galaxy 3 watch, directly from Samsung, on 21/03/21. Within days, the overheating/battery drain problem started. Numerous resets later and I’m talking with Samsung service, fault logged. No advance warranty swop offered, this surprised me. Instead, I was told to return the watch via sales and a new one would be sent. Called sales, told no, this was not possible as I’d moved home since the purchase date. Only thing they could do was credit my bank account, once they’d received the watch back. Okay I say, lets do this. I order a new watch, paying again. I sent the watch and charge back on 09/04/21, receiving the new watch on the same day. April 14th and the the ‘cooling’ message on the new watch starts appearing, with massive battery drain. Back to square one. The design of the product/software is not fit for purpose. In addition, Samsung Service really sucks. I have spent hours on the first watch problem. The service is to sale the least very wooden. Although I raised a complaint about the service and tried to have a very garbled conversation with a manager, the signal was so bad I dumped the call. They didn’t call back, which says a lot. So I’m about to start on the next debacle of conversations with Samsung Service/Sales to return the watch and get my money back. This time, lesson learned and I would think twice about buying another Samsung product. Who ever heads up Samsung Customer Services needs a rocket up their posteriors. The support given truly reflects poorly on Samsung. An organisation who, one would thinks, would have their act together!
