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Samsung Galaxy Watch HR

(Topic created on: 03-10-2018 04:20 PM)
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AndreiV
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Hello,

 

I've found that while I'm behind the wheel, driving, the HR show ridiculous values, like 198bpm. After a restart it show correct value.

 

I'm assuming that the watch take then car speed (50-100km/h) and consider that I am running at that speed so the BPM should have sky values. 

 

I've attached some screenshots, after every ridiculous value I recorded my BPM using phone sensor and got 60-70bpm which is correct.

 

What is going on with this watch? Will be a software update or is a hardware problem?

 

If there will not be an update which will fix I will return the watch as I am really disappointedSmartSelect_20181002-095400_Samsung Health.jpg

 

Screenshot_20181003-085557_Samsung Health.jpg

 

SmartSelect_20181003-180930_Samsung Health.jpg

 

SmartSelect_20181003-181026_Samsung Health.jpg

 

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3 REPLIES 3
lisafox16
Voyager
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It is nothing to do with driving, it looks like your heart rate monitor wasn't recording your heart rate correctly. You can see on your graph that there are a lot of gaps and missing data. This is a problem with the new GW at the moment and I'm hoping that an update will rectify the problem. Just wish someone from Samsung would come on here and confirm. 

AndreiV
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Probably not but is happening almost every time when I am driving so I believe that the HR is reading wrong values when I am behind the wheel

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AndreiV
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I've found what was wrong, wearing it higher on the arm, above the wrist fixed the issue not it's working correctly 

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