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Samsung galaxy watch black screen

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First Poster

I've only had my watch for 3 days. Today it vibrated a lot, but then there were no notifications. After awhile it just went black. I cant seem to get it to turn back on. I've tried shutting it off and back on. Battery was at 67% so it's not that. It does continue to vibrate occasionally on my wrist so I know it isn't dead, just the screen. Is it already broken??!! I love samsung products, but if it broke after 3 days of very minimal use I'm not sure samsung watches are something I want to own. Anybody have any ideas? 

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New Member

I'm having a similar problem with the Active2. Screen is black. I'm able to reboot while it's charging but after reboot it goes back to black.

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I just got my Active 2 today. My first smartwatch. I charged it to 100% then took it off the charging dock and attempted to turn it on. I wasn't sure whether I should depress the power button and hold, or to push it once and release. Tried both without luck.

I tried your fix and while it would at least light up to show battery power, and the touch bezel lit up, but as soon as I lifted it off the doc it went all black again. I wonder if I got a lemon as it appears several of you have. Any help would be greatly appreciated!

 Very disappointing.

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You could try uninstalling on your phone and reinstalling again, and if that fails then I recommend going to your local Samsung kiosk 

Rgds

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Crisis averted! 😀👍
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Thank!!! And it's really work!!!!
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New Member

I have just owned my watch for 2 weeks and the screen goes black and the solutions doesn't works yet. I'm going to cry 😞

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Thanks
It's worked for ME as well.
The screen of my Galaxy Watch Active 2 went black and no activity/functionality observed through watch for 2+ hours. Then I searched and found this solution that worked.😊👌
👍
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Your solution really worked, I pressed the power button while it was charging and it came on.

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It worked!  Thank you

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I held down the home button until the device rebooted, everything is back to normal

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