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Original topic:

Samsung galaxy watch and whatsapp calls

(Topic created on: 04/05/19 00:42)
Ali96
Apprentice
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Wearables

I've bought my galaxy watch yesterday and everything is working perfectly except for the whatsapp call. Im recieving all notifications even from whatsapp when someone sends me a message but when it comes to whatsapp call the watch doesn't vibrate or do anything to inform me that someone is calling me on whatsapp untill the call ends then the watch sends me a notification that i have a missedcall. However, im recieving phonecalls normally and when someone calls me a normal phone call the watch vibrates and allows me to answer or decline. Is their something i should turn on or do for the watch to inform me when someone is trying to call me on whatsapp like vibration or anything and not just send me a notification about a missed call when the call ends?

154 REPLIES 154
SamFunny
First Poster
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Wearables

I am struggling with the same issue I dont believe this feature is available yet.

CeYK
New Member
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I remember not so far ago I was getting whatsapp incoming calls notifications but suddenly something changed it and now I also get only missed calls notifications! Samsung or Whatsapp should fix this issue! Can be that Whatsapp does not send notification to the phone as for incoming calls..

salihnur
First Poster
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Wearables

I am getting really angry with Samsung. Probably I won't buy anymore.

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Chris116
Apprentice
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Wearables

I'm sure I had this on my old gear Sport. But now with my new galaxy watch I can no longer get notifications for calls. 

Animallover20
Navigator
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Wearables

Hi. 

I've just had the Samsung galaxy watch bought for me for Xmas but I can't get whatsapp on it at all.. Can anyone help me with this as I use this every day so if I can't get WhatsApp on it then I'll need to take it back  

Thanks in advance 

Lyn 

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CarlH
Moderator
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Hi @Animallover20. You can't get an app for Whatsapp but you can get notifications and reply to them using the Galaxy Watch. This link may prove useful. 

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black05x5
First Poster
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Wearables

I had the Gear S3 for a while and just switched to the Galaxy Watch.  Same issue with both devices.  Zero notifications on for Whatsapp calls.  

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Animallover20
Navigator
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Wearables

Hiya,

It seems to be working now..  I received a WhatsApp message from someone yesterday and it came through on my phone and again today . So I guess all seems to be ok . I did go into the wearable app and looked at the settings and whatsApp was on so I turned it off and on again it was ok  Thanks for everyone's interest and help  😊

Chris116
Apprentice
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Wearables

@Animallover20 wrote:

Hiya,

It seems to be working now..  I received a WhatsApp message from someone yesterday and it came through on my phone and again today . So I guess all seems to be ok . I did go into the wearable app and looked at the settings and whatsApp was on so I turned it off and on again it was ok  Thanks for everyone's interest and help  😊


The messages have always been working. It's the WhatsApp call that is not working. 

Saurabh1
Observer
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Wearables
Dear Anima,
For your information normal band worth 2500 also have all app like what's app message notification.

We are talking about WhatsApp call since our watch worth close to 30000.
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Intelrhino
Apprentice
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Wearables

I have noticed the same problem after upgrading from a S3 Frontier to the Galaxy Watch. Very disappointed  My friend  who still has the S3 Frontier has noticed that function no longer works for her either. I personally visited Samsung in Hamburg  Germany and got told a ridiculous fairytale  

iOSTriXFixX
Explorer
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Wearables

Hey Just make sure you have the problem, keep in mind three things  1. check it is blocked or hidden from app-> settings-> notification. 2. You should also allow notification from iphone's settings. Click on Settings> Notifications> What'sApp / SMS / Any other App> Toggle Allow (also click on lock screen, notification center & banner). 3. iPhone's Bluetooth settings. You will find 2 names in the settings for your watch. Connect both of them to call from watch. You want to get a pair request (with a code) in your watch. Tap on right to accept it. 4. If you can not find the 2nd name on the "My Devices" you need to forget the watch from My devices. Then on the other devices segment, you will find two names for your watch, connect them and then you will be able to call. Again, you just do not forget to ask the pair to connect the watch to your iPhone bluetooth settings. 

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Intelrhino
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@iOSTriXFixX wrote:

Hey Just make sure you have the problem, keep in mind three things  1. check it is blocked or hidden from app-> settings-> notification. 2. You should also allow notification from iphone's settings. Click on Settings> Notifications> What'sApp / SMS / Any other App> Toggle Allow (also click on lock screen, notification center & banner). 3. iPhone's Bluetooth settings. You will find 2 names in the settings for your watch. Connect both of them to call from watch. You want to get a pair request (with a code) in your watch. Tap on right to accept it. 4. If you can not find the 2nd name on the "My Devices" you need to forget the watch from My devices. Then on the other devices segment, you will find two names for your watch, connect them and then you will be able to call. Again, you just do not forget to ask the pair to connect the watch to your iPhone bluetooth settings. 


So it appears too work when paired to an iPhone but not a Samsung phone. How sad is that. 

iOSTriXFixX
Explorer
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Wearables

Hello @Intelrhino 

Yes, but you just have to do it once. And also, not all the options will work or needed for you. 

These are some troubleshooting ideas

Hope your problem solves

cheers!!

 

 

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Shiv11
New Member
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I tried all these options still I don't receive any notifications  for WhatsApp calls on S3 frontier.

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raf_shc
Explorer
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Wearables

Yes I have the same issue. Don't know if it's a Samsung app issue or the way WhatsApp displays these notifications. 

 

To summarise I get notified of WhatsApp messages on my galaxy watch but not WhatsApp calls. If anyone finds a fix please let me know and I will do the same. 

Chaitanya
Apprentice
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Wearables

I have the same problem. I had Gear Fit 2 earlier and now I am using Galaxy Watch. I remember till around mid-2018 I used to receive WhatsApp call notifications with the ability to either pick up or reject it, on my Gear Fit 2 even though it doesn't have a mic or a speaker. But then it stopped and now I only receive a notification on my Galaxy Watch about missed WhatsApp call. This is terribly sad, we need a fix for this soon. I tried a lot of different combinations of settings, but nothing works. Hope Samsung and WhatsApp are working on fixing this problem.

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Dennis22
New Member
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Wearables

I'm wondering if anyone from Samsung is watching this forum?

It's not only whatsapp but all other messengers calls like viber, skype etc that are not working. It's very sad. GW is the best smartwatch currently on the market but this SW bug makes me to return the watch back. I can't rely on my watch and keep my phone silent.

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JvSanten
Explorer
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Wearables

Same issue here. S9 + Samsung Watch. Whatsapp messages notifications are triggering my watch, but incoming whatsapp calls aren't. I keep my phone on silent as well but now I miss incoming whatsapp calls. When will this be solved?

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Intelrhino
Apprentice
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I took this to Samsung 3 times, proved it to the people working in the Samsung store in Sydney on their own devices and asked for a refund. Samsung's response: Your watch is working to its specifications. No refund! I took it to the consumer protection authorities in Sydney. After analysis, 'you need to take them to court if you want to go further with this'. Samsung is not telling us all something and refuses to take responsibility. The look of amazement/embarrassment on the Samsung staff members faces was priceless.

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