31-05-2021 01:29 AM - last edited 31-05-2021 01:29 AM
My watch active 2 locked itself. On the screen it shows Watch locked. To unlock Gear, connect it to phone via bluetooth. I have tried to connect it to my Galaxy s9+ and the device does not appear on the phone bluetooth menu. Does anybody know how to fix this issue. I have tried rebooting it and no luck at all. Thank you.
31-05-2021 04:12 AM
hello
♥ the reactivation lock appears when the watch is looking for its original phone which it was linked to
♥ we need to have the same Samsung account on the phone as the watch
♥ to reboot the watch, press and hold the lower right button for 10 seconds
♥ try rebooting the phone as well
let us know the results 😉