Support

Open search

Samsung Galaxy Watch Active 2 - heart rate monitor

Highlighted
SOLVED
Observer

Hi

 

I have a Samsung galaxy watch active 2 (40mm) for over 6 months now.

Recently i noticed when running - the heart rate either reads above 185 bpm.

When shaking the rest it reads -- (blank)

I have have tried resetting to factory - without updates of apps and software. same problem persists.

I have also tried different hands/no Bluetooth connections/no WiFi - still persists.

I notice if i shake the watch during run or just normal workout - it elevates the heart rate automatically.

Please advise as to how I get this sorted out?

 

Regards

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
First Poster
I had a similar problem with my Galaxy Watch. Local Samsung shop had to put a new board in.

View solution in original post

2 REPLIES 2
Highlighted
First Poster
I had a similar problem with my Galaxy Watch. Local Samsung shop had to put a new board in.

View solution in original post

Highlighted
Observer

thanks. Will take it back to a local Samsung shop soonest.

 

Regards

 

Top Liked Authors