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Samsung Galaxy Watch Active 2 - heart rate monitor

(Topic created on: 01-09-2020 02:52 PM)
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aj1001
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Hi

 

I have a Samsung galaxy watch active 2 (40mm) for over 6 months now.

Recently i noticed when running - the heart rate either reads above 185 bpm.

When shaking the rest it reads -- (blank)

I have have tried resetting to factory - without updates of apps and software. same problem persists.

I have also tried different hands/no Bluetooth connections/no WiFi - still persists.

I notice if i shake the watch during run or just normal workout - it elevates the heart rate automatically.

Please advise as to how I get this sorted out?

 

Regards

 

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BillyJohnMurphy
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I had a similar problem with my Galaxy Watch. Local Samsung shop had to put a new board in.

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BillyJohnMurphy
Student
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I had a similar problem with my Galaxy Watch. Local Samsung shop had to put a new board in.
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aj1001
First Poster
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thanks. Will take it back to a local Samsung shop soonest.

 

Regards

 

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