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Samsung galaxy watch active 2, 44mm LTE, battery drain

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Apprentice

Performed on clean system:

 

Wifi: off

NFC: off

BT: off

AOD: On

HR tracking: 10min setting

ALL activitiey tracking turned off

Bixby: off

LTE and mobile data over 4g/3g auto: on

 

The watch drains about 15% per hour. While doing: nothing. No text, no activate the screen. Nothing!

And the device could easily overheat over LTE

Straight from the charging (taking it off when at 100%) overheated the watch within minutes. 

It has stopped charging while LTE is on - and overheated and prompted to shut down in order to cool down. 

I have the possibility to send the unit for repair  but is that necessary if this is a software issue acknowledged by Samsung software team? 

 

@samsung

Is there a fix coming out for this anytime soon or should we with lte units return our devices to store? 

35 REPLIES 35
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Apprentice

@samsung

 

Why no reply or comment? By not replying you admit there is a issue. 

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Hi @Knödel , :smiling-face:

 

Unsure why you haven't had a reply from anyone else in the Community as of yet, but...

 

Battery drains and overheating aren't exclusively software related.

 

If that drain and overheating is still happening after:

 

  • All software updates have been checked for and done (Galaxy Wearable > About Watch > Update watch software > Update Now)
  • And straight after a factory reset (and before a full data restore)

 

Then the best avenue is to have your watch checked at your nearest Samsung Support Centre.


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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I have had exactly the same issue and now in a position where I am thinking of returning the watch as is unusable in this manner within half a day of having 4G on the battery dies. Halfway through runs listen to DAB the phone overhears and have to shut down or battery runs out. Really frustrating!!

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Hi same issue in France. No answers from samsung except reboot your watch.

What the hell are doing samsung? A basic test will detect this blocking issue. Eat your dog food..

 

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Tnx for answering. This indicates these watches have an serious functional issue.

 

Be it firmware or specific devices (batch) 

 

Resetting device didn't help  neither a repair of the mainboard. 

 

Great.

 

 

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Same issue here.  About 5 hours on 4g/LTE and the battery is drained from a full charge.  Something not right. 

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It's "good" that you post it here so Samsung can see that this watch is no operating in any way thats near normal.

It drained more than 50% during a 30min walk in lte mode and music playback. That's horrible performance.
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Question now is @Samsung what  are you doing about this. I have a £400 wearable tech.........un worn for most of the day on my kitchen table charging....!😡

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New Member

Same here only 4 days old...

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