01-11-2019 11:55 AM
Performed on clean system:
Wifi: off
NFC: off
BT: off
AOD: On
HR tracking: 10min setting
ALL activitiey tracking turned off
Bixby: off
LTE and mobile data over 4g/3g auto: on
The watch drains about 15% per hour. While doing: nothing. No text, no activate the screen. Nothing!
And the device could easily overheat over LTE
Straight from the charging (taking it off when at 100%) overheated the watch within minutes.
It has stopped charging while LTE is on - and overheated and prompted to shut down in order to cool down.
I have the possibility to send the unit for repair but is that necessary if this is a software issue acknowledged by Samsung software team?
@samsung
Is there a fix coming out for this anytime soon or should we with lte units return our devices to store?
15-11-2019 11:54 AM
@samsung
Why no reply or comment? By not replying you admit there is a issue.
15-11-2019 12:47 PM
Hi @Knödel ,
Unsure why you haven't had a reply from anyone else in the Community as of yet, but...
Battery drains and overheating aren't exclusively software related.
If that drain and overheating is still happening after:
Then the best avenue is to have your watch checked at your nearest Samsung Support Centre.
17-11-2019 12:38 PM
I have had exactly the same issue and now in a position where I am thinking of returning the watch as is unusable in this manner within half a day of having 4G on the battery dies. Halfway through runs listen to DAB the phone overhears and have to shut down or battery runs out. Really frustrating!!
19-11-2019 10:53 PM
Hi same issue in France. No answers from samsung except reboot your watch.
What the hell are doing samsung? A basic test will detect this blocking issue. Eat your dog food..
20-11-2019 05:59 AM
Tnx for answering. This indicates these watches have an serious functional issue.
Be it firmware or specific devices (batch)
Resetting device didn't help neither a repair of the mainboard.
Great.
03-12-2019 10:22 PM
Same issue here. About 5 hours on 4g/LTE and the battery is drained from a full charge. Something not right.
04-12-2019 09:24 AM
04-12-2019 05:45 PM
Question now is @Samsung what are you doing about this. I have a £400 wearable tech.........un worn for most of the day on my kitchen table charging....!😡
15-12-2019 06:01 PM
Same here only 4 days old...