Open search

samsung galaxy s8 blue moving box on lock screen

New Member

my samsung galaxy s8 has a blue moving box on the lock screen and does not let me use my phone at all i cannot use the touch screen at all please help how to i get rid of this 

102 REPLIES 102
Try using two fingers to scroll and double tap when you find what you want to click on

i found the universal switch on my Galaxy Tab A... it was already off... hitting the volume up and power at same time does nothing... this tab A is useless

Try the suggestions in my post (04-01-2019 01:26 PM)

First Poster

Just triggered this on my S9 this morning by accident, apparently just tapping, not holding, power+volume at same time up turns it on and off manually on my phone. May keep it on for now that's a better theft deterrent than anything else on the phone LOL!

if you can get to settings , wait for the blue box to hit where you need it then tap it . 

you may need to hard reset it if that doesn't work permanently, factory reset may be you're last option . when the red words come on the screen you can scroll down to reset . good luck . mine has stopped . turned off things that turn on my screen so when in my pocket not to hit a bunch of times and set it off again .

This didnt work for me on my Samsung galaxy S8+ but what unlocked it in the end was my alarm going off. The alarm seems to take over the phone and unlocks it when you x the alarm. So as a future fix Ive set my alarms to go off at certain times every day just in case it happens again.

First Poster
It did not work on the Samsung A6
Universal switch is enabled that is the cause of the blue box. Press the power button and volume up button together 2 - 3 rapidly to disable for the Samsung A6
thanks is works on my phone
Top Liked Authors