29-05-2017 07:21 PM
my samsung galaxy s8 has a blue moving box on the lock screen and does not let me use my phone at all i cannot use the touch screen at all please help how to i get rid of this
Solved! Go to Solution.
30-05-2017 02:51 PM
Hey @lailab!
Can you send me a screenshot of the blue box you're referring too?
:womanhappy:
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge
23-06-2017 08:11 PM
hey, i am getting the same thing too. it does not allow any function. i cant factory reset the phone either, since that blue box wont let me draw my pattern.
01-07-2017 09:20 PM
Universal switch is enabled that is the cause of the blue box. Press the power button and volume up button together to disable.
04-08-2017 03:56 PM
the same thing happens to me. i tried doing what you said and so many other things. I don't know what else to do . please help!!!!
I turned it off as usual, I left it charging all night. I woke up, turned it back on and these BLUE BOXES keep on appearing on the lock screen, and the screen DOESN'T WORK at all, so I can't go to settings. Only the home and volume buttons work.
Please help!!
04-08-2017 03:57 PM
I also tried pressing the volume and home button, the volume and lock button, both volume and home button, all the 4 buttons, I removed my sim card as well and rebooted it. Nothing.
Please I need your help
07-08-2017 02:39 PM
07-08-2017 03:11 PM
07-08-2017 03:13 PM
25-08-2017 10:54 PM
I am encounter this too, I can't believe it is a 2week old phone I can't do anything to it although I restart over 20times