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Original topic:

samsung galaxy s8 blue moving box on lock screen

(Topic created on: 04/08/17 16:57)
lailab
New Member
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Wearables

my samsung galaxy s8 has a blue moving box on the lock screen and does not let me use my phone at all i cannot use the touch screen at all please help how to i get rid of this 

103 REPLIES 103
TracyR
Moderator
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Wearables

Hey @lailab!

 

Can you send me a screenshot of the blue box you're referring too?

 

:womanhappy:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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BAbli
First Poster
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hey, i am getting the same thing too. it does not allow any function. i cant factory reset the phone either, since that blue box wont let me draw my pattern. 

Balan
First Poster
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Universal switch is enabled that is the cause of the blue box. Press the power button and volume up button together to disable.

littlenatu14
Apprentice
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Wearables

the same thing happens to me. i tried doing what you said and so many other things. I don't know what else to do . please help!!!!

I turned it off as usual, I left it charging all night. I woke up, turned it back on and these BLUE BOXES keep on appearing on the lock screen, and the screen DOESN'T WORK at all, so I can't go to settings. Only the home and volume buttons work.

Please help!!

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littlenatu14
Apprentice
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I also tried pressing the volume and home button, the  volume and lock button,  both volume and home button, all the 4 buttons, I removed my sim card as well and rebooted it. Nothing.

Please I need your help

liane
New Member
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exact same problem i hope someone answers this
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BAbli
First Poster
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Guys go to your settings menu, search for universal switch, disable that ***** and it should work fine.
BAbli
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Disable the universal switch in the settings menu.
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Clarencelsw
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I am encounter this too, I can't believe it is a 2week old phone I can't do anything to it although I restart over 20times

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