Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

samsung galaxy s8 blue moving box on lock screen

(Topic created on: 29-05-2017 08:21 PM)
lailab
First Poster
Options
Wearables

my samsung galaxy s8 has a blue moving box on the lock screen and does not let me use my phone at all i cannot use the touch screen at all please help how to i get rid of this 

2 Solutions


Accepted Solutions
Solution
ChetanGalaxyS8
First Poster
Options
Wearables

Hey Guys, 

 

Good News, I am able to get rid of this moving blue box on lock screen by enabling the Emergency mode and disabling it.

 

Here are the step to follow.

1. Wake up the screen by pressing the power button

2. Press and hold the Power button so that it shows the 3 options 

     a. Power off

     b. Restart

     c. Emergency Mode

3. When the moving blue box comes on the Emergency Mode tap on that blue box

4. It asks to enable the emergency mode. To enable you will have to press power button and volume up key both simultaneously.

5. You will see the Emergency Mode enalbing screen. Once it completes 100%, you will be able to operate it normally and you disable the embergency mode now by selecting the 3 dots on the right corner.

6. By doing this your phone will recover to the original state as it was earlier and you can use it. 

View solution in context

Solution
LoopHule
First Poster
Options
Wearables

Please change the solution to a real solution, not just a, "let's forget it ever happened and with everything you ever put on the phone" solution.

 

Tripple click the home button. If this does not fix it, go into setting by swiping from the top of the screen down, tap on the gear icon, scroll down to "Accessibility" then look for "Direct access" in this menu it should say how you can enable these assistant features. My particular setting was toggled on, with "Universal switch" as the enabbler/disabler.

View solution in context

106 REPLIES 106
TracyR
Moderator
Moderator
Options
Wearables

Hey @lailab!

 

Can you send me a screenshot of the blue box you're referring too?

 

:womanhappy:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

0 Likes
BAbli
Apprentice
Options
Wearables

hey, i am getting the same thing too. it does not allow any function. i cant factory reset the phone either, since that blue box wont let me draw my pattern. 

Balan
First Poster
Options
Wearables

Universal switch is enabled that is the cause of the blue box. Press the power button and volume up button together to disable.

littlenatu14
Apprentice
Options
Wearables

the same thing happens to me. i tried doing what you said and so many other things. I don't know what else to do . please help!!!!

I turned it off as usual, I left it charging all night. I woke up, turned it back on and these BLUE BOXES keep on appearing on the lock screen, and the screen DOESN'T WORK at all, so I can't go to settings. Only the home and volume buttons work.

Please help!!

0 Likes
littlenatu14
Apprentice
Options
Wearables

I also tried pressing the volume and home button, the  volume and lock button,  both volume and home button, all the 4 buttons, I removed my sim card as well and rebooted it. Nothing.

Please I need your help

liane
First Poster
Options
Wearables
exact same problem i hope someone answers this
0 Likes
BAbli
Apprentice
Options
Wearables
Guys go to your settings menu, search for universal switch, disable that ***** and it should work fine.
BAbli
Apprentice
Options
Wearables
Disable the universal switch in the settings menu.
0 Likes
Clarencelsw
First Poster
Options
Wearables

I am encounter this too, I can't believe it is a 2week old phone I can't do anything to it although I restart over 20times

0 Likes