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Original topic:

Samsung galaxy golf watch

(Topic created on: 06-11-2022 10:51 AM)
davidach
Apprentice
Options
Wearables
Watch overheated after playing a round of golf... golf app closed down after play then started to overheat to the point that it burned the skin leaving a unsightly blister of around 10mm.... this isn't acceptable and users shouldn't experience personal injury while using any device.... contacted Samsung and watch is being returned for fault diagnostic and repair... this is a health and safety issue and will i consider contacting Trading Standards if not satisfactory outcome.
2 REPLIES 2
AndrewL
Moderator
Moderator
Options
Wearables

@davidach: I'm sorry to hear that you have encountered this issue while wearing your Galaxy Watch, but you did the right thing by contacting our Help Desk to arrange for the device to be inspected. Following the inspection, please continue to liaise with the relevant team, and an advisor will be able to discuss your available resolutions based on the engineers findings. I apologise for any inconvenience this may have caused you. 

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davidach
Apprentice
Options
Wearables
The burn is now 2 days old and looks very bad.
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