samsung galaxy buds+

[tony1967]

Downloaded wearable app can't use it for my buds will only work with bluetooth of my fine can anyone help please

[TELTech]

For info, the attached photos show the view from the Wearable app if that helps. 

[Moiitje]

where did you buy the buds?

[TELTech]

Hi. since this post I've been in touch with Samsung Support and have sent the buds to them to investigate if they are faulty.